Safelite Solutions (SGC) serves as a third party administrator for filing and overseeing Nationwide windshield replacement and auto glass repair claims. Glas Tek is the preferred participant for doing the actual glass work and must follow the strict warranty and safety standards set forth by Nationwide. Glas Tek must also honor the contract pricing guidelines established by Nationwide, which establishes that Nationwide clients never pay out-of-pocket costs. And using Glas Tek guarantees a $50 cash back if submitting a Nationwide windshield replacement or auto glass repair claim.
Nationwide now requires that their policyholders file claims for any windshield replacement or repair over the phone. The easy thing about this is that Glas Tek directly sets up the conference call between clients and Nationwide. After this process, Glas Tek receives the approval to begin the windshield replacement or repair and customers are good to go!
The conference call with Nationwide lasts about fifteen minutes. The Nationwide representative always begins by informing the customer that the call is being recorded and/or monitored. This protects the customer’s interests in several ways, ensuring they can track information if needed.